Call for Papers

​KEY FOCUS AREAS:

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Cyber Security, Risk & Privacy

• Combating Shadow IT

• Cyber security emerging threats (Cyber Security NSW / ACSC)

• NSW Cyber Security Guidelines for Local Government: turning ‘recommended’ into a workable uplift roadmap

• Juggling cyber risk with limited budgets

• Executive visibility and accountability with IT risks

• Protecting citizen personal information in SaaS services

• Information privacy in local government

• The dark web: live demo on credential theft

• Critical infrastructure in local government IT

• IoT / OT / SCADA – securing critical assets

Governance, Compliance & Audit

• Data governance

• ICT governance in local government

• External and internal audits: are the action items driving the right priorities?

• How to identify technology issues before a service review or audit does

• Recommendations pushed to local government but not mandated – a practical discussion

• Asset ownership: grey areas and ways to overcome challenges

Digital Transformation & Customer Experience

• Enhancing the ratepayer digital experience

• Dream state: one login for all council services – how do we get there?

• Aligning digital services with community expectations

• Customer service: turning pain points into streamlined processes

• Community engagement technology that actually works

• Feedback fatigue from citizens – can technology help?

• Contact centre modernisation: reducing manual work through process improvement and technology

Automation, Integration & Modern Platforms

• Automation: removing manual workloads – practical use cases

• Integration and automation patterns in councils

• SaaS integrations in local government

• CapEx vs OpEx: challenges of moving to SaaS

• Grant funding and the hidden costs of ongoing SaaS fees

• The future of CCTV and SaaS

• Office 365 / Microsoft 365: what’s coming next?

• Intune Autopilot: success stories

Artificial Intelligence & Emerging Technology

• Practical use of AI in local government

• Lessons learned from AI pilots in local government

• Using AI for asset defect detection

• Innovation: cutting‑edge technology with practical LG use cases

• Gov 3.0 in local government

• What we do today may change tomorrow – designing for change

Smart Cities, Assets & Infrastructure

• Smart cities on a shoestring budget

• Smart assets without the smart‑city budget

• Geospatial systems and their evolving role

• Using Starlink to solve connectivity issues – practical examples

• Technology that improves WHS outcomes – what does the future look like?

People, Culture & Ways of Working

• Retaining good staff in local government IT

• Small IT teams: doing more with less

• Accountability culture – getting staff to do the right thing

• Conflicting priorities – how to navigate them

• BAU vs project work: finding the right balance in a small team

• The challenge of getting staff to read communications – practical solutions

• Right to disconnect in local government

Records, Accessibility & Information Management

• Rethinking records management – is there an easier way?

• Accessibility in local government IT systems

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SUBMISSION GUIDELINES:

Please submit the following to  the conference committee HERE

• Presentation title

• 200-word abstract

• Presenters’ details - name, job title, company and brief professional biography (2-3 sentences highlighting career achievements)

 

FREE REGISTRATION for the full conference will be offered to accepted presenters who are employed by a council.